Every week, a business somewhere rolls out an AI tool and calls it a strategy. A chatbot appears on a website. Copilot gets deployed tenant-wide. A workflow gets "AI-enhanced." And six months later, adoption is flat, staff are frustrated, and leadership is wondering what went wrong. What went wrong is that nobody asked the right question first. The right question is not "how do we use AI?" It is "what problem are we actually trying to solve?" Those sound similar. They are not

Opinion If you spend a few minutes listening to today’s discussions about artificial intelligence and other emerging technologies, you'll hear a familiar promise: these innovations will create unprecedented abundance, allowing people to work less or even not at all. This vision is appealing, but it isn't new. History shows us that while new technologies often boost productivity and transform industries, they rarely reduce the total amount of work people do. Instead, they chan

Organizations have invested heavily in securing Microsoft 365 identities, email, and cloud access. Those controls matter, but many compromises still begin at the Windows endpoint (think "Windows laptop"). The laptop is where phishing links are clicked, malware executes, browser sessions are established, and authentication tokens are stored. Once a device is compromised, attackers often gain access to the same Microsoft 365 resources as the user sitting behind the keyboard (re

One of the more interesting shifts happening in enterprise IT right now is that network location matters less and less. Applications increasingly live outside the traditional corporate network. Users work from virtually anywhere. Identity has become the primary control plane, and traditional VPN models often grant broader access than organizations actually intend. Microsoft Entra Global Secure Access appears to be Microsoft’s continued push toward identity-centric access rath

There's a breathless push toward AI adoption right now, but most organizations have more foundational problems to resolve first: Fragmented processes Inconsistent documentation Poor data quality Disconnected systems Unclear ownership Rampant over-permissioning AI doesn't fix those; it only amplifies them. AI implementation done well is to play the long game; however, most organizations treat it like a sprint to the finish line. Companies are more likely to realize ROI when th

Most Microsoft 365 security discussions focus on identity, email, and Conditional Access. Fewer examine Intune enrollment: who can enroll a device, from what, and under what conditions. That gap matters. The incident An attacker gained access to a standard user account. No admin rights. No elevated privileges. In many environments, that’s a contained issue: reset the password, revoke sessions, move on. That didn’t happen here. Intune allowed open enrollment (a common scenario

Why MFA Coverage Is Not the Same as MFA Protection Most small businesses that have deployed multi-factor authentication believe they've solved the authentication problem. In most IT conversations, MFA is the starting point - "the low hanging fruit". It's assumed the basics are covered once enabled. The dashboard shows MFA enabled. The box is checked. But coverage and protection are not the same thing, and the gap between them is exactly where account compromises happen. Regis

“We only use email — no Teams, no OneDrive, no SharePoint. Nothing to worry about… right?” That assumption is exactly what attackers count on. You don’t need a full Microsoft 365 environment to have real exposure. A single mailbox tied to your business is enough. Where the risk actually lives Business Email Compromise (BEC) This is the primary threat and it requires nothing more than access to one inbox. Once inside, an attacker can impersonate executives or finance contacts,